Shipping Policy

Shipping & Delivery

At PerfectButter®, we know that once you decide to upgrade your kitchen, you want your Alfille unit as soon as possible. We ship daily from our Christchurch, NZ distribution hub to ensure your order arrives safely and swiftly.

Processing & Dispatch Times:

• Monday – Friday: Orders placed before 12:00 PM NZT are dispatched from our Christchurch hub the same business day.
• Weekends & Public Holidays: Our couriers do not collect on Saturdays, Sundays, or Public Holidays. Orders placed over the weekend will be prioritised for Monday morning dispatch.
• Handling Time: 0–1 business days.

New Zealand Shipping (Domestic):

• Free Overnight Delivery: Included on all orders over $60 (under 2kg).
• Free Economy Shipping: Included on all orders over $60 (over 2kg).
• Note: Rural delivery may take an additional 1–2 business days.

Australia Shipping (International):

• Free Tracked Shipping: Available on orders over $100 (Estimated 7–14 business days).
• Priority Courier/Express: Paid discounted service (Estimated 5–10 business days).
• Customs & Taxes: Orders shipped to Australia may be subject to local import duties and taxes; these are the responsibility of the recipient.

Tracking Your Order: Once your order is on its way, you will automatically receive a tracking link via email. If you haven't seen your tracking info within 24 hours of ordering, please check your spam folder or contact our support team.

Returns & Guarantees

We take great pride in the quality of the Alfille Butter Dish. Your satisfaction is our absolute priority.

30-Day Satisfaction Guarantee: We want you to love your PerfectButter® experience. If you are not completely satisfied with your purchase, you may return the product within 30 days of purchase for a refund of the product price (less original Shipping & Handling costs).

Return Conditions:

• Refund Amount: The refund will cover the full purchase price of the item, excluding the original Shipping & Handling (P&H) fees.
• Return Shipping: Customers are responsible for the cost of returning the item to our Christchurch hub. We strongly recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.
• Condition: To be eligible for a refund, the unit must be returned in its original packaging with all included accessories (power adapters, trays, etc.).

14-Day Arrival Support: Please inspect your order upon arrival. If your item is damaged in transit or defective, notify us within 14 days of receipt. We will work directly with the courier and provide a repair, exchange, or replacement immediately.

24-Month Manufacturer Warranty: Every Alfille unit is backed by a comprehensive 24-month warranty. This covers any electrical or mechanical faults, giving you total peace of mind for two full years of perfect butter.

Refurbished Product Warranty Information: All our refurbished Alfillé units undergo a rigorous technical inspection and are covered by a 12-month limited warranty. This warranty specifically covers mechanical and electrical failures (such as Peltier plates, sensors, or fans). Please note that as these are refurbished units, the warranty does not cover cosmetic imperfections, minor surface scratches, or aesthetic wear and tear that do not affect the unit's cooling or heating performance.